Terms & Privacy
Important information & who we are
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:
1.Identity data includes first name, last name, gender, and country of residence.
2.Contact data includes the billing address and email address.
3.Financial data includes billing address, email address, and payment card details (although we do not store this information as processed directly by our third-party payment provider).
4.Technical data includes internet protocol (IP) address, your login data, browser type and version, operating system and platform, and other technology on the devices you use to access this website, and may also include time zone setting and location, browser plug-in
types and versions.
5.Profile data includes your username, password, and other membership information such as the date you first became a paying member, date when membership status was updated, your interests, preferences, feedback, and survey responses.
6.Usage data includes information about how you use our website and services.
7.Marketing and communications data includes your preferences in receiving marketing from us.
8.Health data includes your height, age, health conditions (such as diabetes, high blood pressure, or other metabolic issues), and any specific dietary requirements.
How is your personal data collected?
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your identity data, contact data, and health data by filling out forms or surveys on HealthMediaChannel.com, our social media platforms, or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
apply for membership;
request marketing to be sent to you;
enter a competition, promotion or fill out an in house survey; or
give us feedback or contact us in any manner.
How & why we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data for the following reasons:
Where we need to perform the membership contract, we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal obligation.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
You can ask us to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences OR by following the opt-out links on any marketing message sent to you.
Disclosures of your personal data
We may need third parties to help us provide services to you. Although we always strive to ensure that any access to your personal data by these third-party service providers is blocked, for some processes, we may not be able to do so without affecting the services that we need to deliver to you. Your personal data may therefore be shared if we are not able to block such access. These third parties are set out below for the purposes set out above.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes in accordance with our instructions.
Your legal rights
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons, which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party), and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information, which overrides your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
If you want us to establish the data’s accuracy.
Where our use of the data is unlawful, but you do not want us to erase it.
Where you need us to hold the data even if we no longer require it as you need it to establish, exercise, or defend legal claims.
You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information that you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain membership services to you. We will advise you if this is the case.